Booking Conditions
Terms and Conditions for Custom Trips

  
PLEASE READ THIS DOCUMENT CAREFULLY AS THE DEPOSIT AND PAYMENT FOR YOUR TRIP CONSTITUTES CONSENT TO ALL TERMS, CONDITIONS AND PROVISIONS INCLUDED.

Bookings with ABC Travel Logic, dba Villas and Vines Travel are accepted in accordance with the Terms and Conditions set out below. In these Terms and Conditions references to you and your  include all persons on whose behalf a booking is made (or any of them). 
 
ABC Travel Logic dba Villas and Vines Travel and its representatives, agents, officers, directors, employees, affiliates and insurers act solely as “a booking agent” for travel services and related products based upon the criteria supplied by you. Therefore, Villas and Vines Travel disclaims all responsibility regarding the actual travel services and related products that are purchased. Once a booking is completed through Villas and Vines Travel any funds received from you by Villas and Vines Travel are sent directly to the actual supplier of the service or product. If you have a complaint with or about the actual supplier, you cannot hold Villas and Vines Travel responsible. Any acts, errors or omissions of independent suppliers (such as airlines, cruises lines, tour or ground operators) are not the responsibility of Villas and Vines Travel. Under no circumstance will Villas and Vines Travel be or become liable or responsible for any illness, injury or damage (including consequential and incidental damages) to persons or property in connection with any accommodations, transportation or other services or products purchased, even if those services are canceled, delayed or not available at the time of travel. Under no circumstances will Villas and Vines Travel be liable or responsible in any way for the acts of third parties that disrupt or prohibit the receipt of any services or product, such as riots, strikes, acts of terrorism, overbooking, weather or other events. 

TRIP COSTS AND INCLUSIONS
All trip costs are based upon the specified services in your itinerary. Trip costs may include accommodations, private or small group guided excursions, some transfers, meals as indicated in the itinerary; wine tastings and receptions, internal flights (if specified as included); trip planning services from Villas and Vines before and during the trip, rental cars (if specified as included), VAT government taxes and pre-trip travel documents. Itemized cost breakdowns are not available. Please refer to your itinerary for detailed information regarding which services are included in your trip cost.  All trip costs are in US dollars.

Quoted trip prices include extensive planning and operation charges, and are based on current rates of exchange, airfares, tariffs and taxes as of the date of issuance of your itinerary. Prices are valid for the travel dates specified in your confirmed itinerary. Villas and Vines reserve the right to increase trip prices to cover increased costs, airfares, tariffs and taxes, and to reflect fluctuations in foreign exchange markets. Prices are based on the number of travelers in your party for custom trips; additions to or withdrawals from the group may alter the price for each participant.
 
ITEMS NOT INCLUDED
Unless otherwise specified in your detailed itinerary the following items are not included unless specifically stated as included:
  • International flights, private air charters, airport departure taxes
  • Visas and fees for visas obtained on arrival
  • Local city taxes that are charged by hotels
  • Meals and beverages other than what is specifically stated as included
  • Room service and incidentals such as laundry, mini-bar, etc.
  • Travel and medical insurance
  • Taxi or private drivers beyond the time that is stated as included
  • Reimbursement for no-show or tours that are non-refundable
  • Automobile rentals including gas, auto and liability insurance, moving and parking violations, toll charges
  • Tours indicated as optional or not specified in the itinerary
  • Items of a personal nature
  • Gratuities (unless specified as included)
  • Laundry
  • Excess baggage charges
  • Any items not specifically listed as included, are not included.
 
DEPOSITS & PAYMENTS FOR CUSTOM AND PRIVATE TRIPS
For custom or private trips there is an initial non-refundable deposit of $1,500 per person required. The remaining balance is due 90 days prior to departure.

This amount may vary based on each custom trip. If we are unable to accept your booking, we will of course return your payment to you immediately. Reservations are subject to availability and processed on a first come, first served basis. Trip is not confirmed until the non-refundable deposit has been received and accepted by Villas and Vines.
 
CANCELLATION & REFUNDS  
All tours, travel arrangements and accommodations are secure from the time of confirmation of booking. Consequently a cancellation fee will apply on all cancellations. All cancellations and refund requests must be made in writing (email is acceptable as long as "cancel or refund" is in your subject line and sent from the customers email). Your cancellation date will be the date we receive your notices. We are not able to accept verbal cancellation requests. Deposits are non-refundable.  No refunds will be given to someone who has failed to pay their balance on time and/or decides to withdraw from the Trip. Refunds are based on the deposit and all money being previously paid. Refunds of final payment will be honored as follows:

PRIVATE AND CUSTOM TRIPS/TOUR:
Notice received between 91 and 150 days prior to scheduled trip/tour:  50% refund

Notice received between 45 and 90 days prior to scheduled trip/tour:     25% refund

Notice received less than 44 days prior to scheduled trip/tour:                  No refund
ESCORTED SMALL GROUP TOURS:

Notice received with at least 121 days prior to start date of the trip/tour: $1,000 refund
Notice received with less than 120 days prior to the scheduled trip/tour:   No refund
 
Note: Certain tour destinations, or tours booked require additional advance deposits and/or have different payment terms and conditions. In such cases, the additional deposit amounts and related payment terms and conditions will be advised once required. 

No refunds will be made after commencement of your trip, whether for early termination, voluntary absence from the tour or for any unused services. Your decision not to travel due to State Department warnings, fear of travel, illness, or any other reason, will be deemed a cancellation. If a flight or other delay for any reason causes you to miss services, no refunds will be given. Please see our Limits on Responsibility elsewhere in these pages. A change of trip date or change of travel destination(s) may be treated as a cancellation and cancellation fees may apply. 

Please allow approximately three weeks for administration of refunds. Comprehensive travel insurance (including trip delay, trip cancellation, trip interruption, and baggage) and health, accident and medical evacuation insurance are strongly recommended. 
 
FORCE MAJEURE
Except where otherwise expressly stated in these conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of Force majeure.  In these conditions, force majeure means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.  
 
TRANSPORTATION
Villas and Vines may contract with rental car agencies for vehicles to be used during part of your stay in Italy. Villas and Vines will reserve the vehicle on your behalf for the days agreed upon. Typically drivers are required to be at least 25 years of age, have a valid U. S. driver's license and a major credit card. In the event you are not comfortable driving, please notify Villas and Vines prior to the reservation being made and accommodations will be made for a suitable substitute at an additional charge.

All air fares are subject to restrictions, cancellation penalties, change fees, and general airline policies and may change without notices. Certain airfares are subject to airline administration fees. Internal air arrangements are confirmed on commercial or scheduled flights, unless otherwise specified; requests for private charters must be made directly with Villas and Vines. Should you cancel or change your air reservation once flights have been ticketed, cancellation and change fees may apply. Air, seat and meal requests are the sole responsibility of the traveler. We cannot be held responsible for aircraft or seat assignment changes made by the airline. Note that regional flights overseas often will not accept advance seat or meal requests. Clients are responsible for reconfirming all flights within 48 hours of each flight.   Travelers are responsible for providing Villas and Vines with official (airline issued), complete and up to date international flight information details. 

TRAVEL INSURANCE
It is your responsibility to seek information on travel insurance companies. Travel insurance is highly recommended by Villas and Vines (to cover any costs you may incur by canceling your Trip, airline tickets, loss of luggage, trip delay, medical evacuation, etc.).  It is not mandatory to have travel insurance to sign up for this Trip. Whether or not you purchase travel insurance, you will be responsible for all expenses incurred following loss or damage to your property, any unforeseen travel expenses related to going on this Trip (flight delays, strikes, airport shut-downs, weather conditions, terrorist threats, etc.). Purchasing health coverage is your responsibility. Please inquire with your own health insurance company on whether they offer coverage overseas and their policy on reimbursement. You are responsible for any medical expenses incurred in the event you become injured or ill during your Trip or should you be subject to lost or stolen property incidents.
 
MEDICAL COSTS AND INSURANCE
Villas and Vines strongly recommends that, before traveling, you review your health and other insurance to ensure you have coverage appropriate to meet your needs, and those of your family and dependents, in case of any personal injury or loss of property. We also recommend consulting with your doctor six to eight weeks prior to your trip for advice on travel medications and recommended prophylaxis and vaccinations. Travelers are responsible for verifying all health conditions at each travel destination. Furthermore, Villas and Vines strongly recommend the purpose of comprehensive travel insurance and medical evacuation coverage. Any questions about what travel insurance does or does not cover should be addressed directly to the travel insurance company. Travel insurance, medical evacuation and hospitalization costs are not included in the tour price.
 
TRAVEL DOCUMENTS
U.S. citizens and permanent residents are required to possess a valid passport to travel to Europe. All tour participants must be in possession of a passport valid for six months from their date of arrival in any foreign country. For some tours, you will also need to have multiple consecutive blank visa pages within your passport (the number varies depending on the destination(s)). It is the sole responsibility of the traveler(s) to secure a valid passport with sufficient blank pages for immigration and visa stamps. 

If you are not a U.S. citizen or permanent resident, you are responsible for determining and fulfilling any visa requirements by contacting your country's embassy. There are no vaccinations required to travel to Italy, France or Croatia. Please check with your own government's required documents for travel to Italy, France or Croatia. 
  
PROPERTY DAMAGES
You will be held responsible for the destruction of property or property contents caused either by accident or negligence to the villa, apartment and/or hotel. You must leave the villa, apartment, and hotel premises in the same order and condition as when checked in. The villa and/or apartment are non-smoking. Guests who violate this policy may be charged a fee by the villa/apartment.
 
MEALS
The meals included are shown in the itinerary relative to each trip offered by Villas and Vines. If you have allergies, sensitivities or special dietary requirements, glucose or other food intolerance, if you are hypoglycemic, vegetarian, vegan, lactose-intolerant, diabetic, etc., you will be responsible for purchasing at your expense any additional food that is not served during the included group meals. Villas and Vines will do their best to accommodate special diets, but will not assume any extra costs associated with ordering additional food or specific ingredients not readily available. Breakfast is usually included each morning, but each villa or hotel may have a different way of serving breakfast (varying in the amount of food prepared).  Bacon and eggs are not typically served in Europe for breakfast.
 
COMPLAINTS
Concerns or complaints arising during the trip must be reported to Villas and immediately so that any problem may be remedied on the spot. Our priority is to give you an enjoyable vacation, and we strive very hard to do so.  Failure to do so may hinder our ability to resolve the problem and/or investigate it fully. We regret we cannot accept liability for any claims which are not notified to ourselves and/or our suppliers strictly in accordance with this clause. 
  
RESPONSIBILITY
Villas and Vines employees, officers, directors, affiliates, collaborators, agents, associates, drivers, Trip participants and all assistants and helpers to this Trip assume no liability for any injury, damage, loss, accident, loss detention, annoyance, delays and expenses arising from the same, irregularity which may be occasioned either by reason of defect in any vehicle or through acts of default of any company or person engaged in conveying the passengers or in carrying out the arrangements of the Trip. Villas and Vines, its officers, directors, affiliates, collaborators, agents, assistants, employees or Trip participants accept no responsibility for losses or additional expenses due to delay or changes in flights, trains, or other services, sickness, weather, government and other civil authorities, restrictions and regulations, civil disturbances, strikes, war, quarantine, discontinuances to arrive or change in transit or hotel service, uncontrollable events, forces of nature, illness, criminal or terrorist activities of any kind, and or all other causes over which we have no control. All such losses will have to be borne by the passengers as trip rates provide arrangements only for the times stated. Baggage is maintained at owner's risk.  As the trip organizer, Villas and Vines accept no responsibility for securing, handling, or possession of passports or travel documents; not for the accuracy of information given regarding such documents. It is your responsibility to make sure that you are in possession of the proper travel documents and are in compliance with the current carrier and government regulations. Villas and Vines take no responsibility for items forgotten at any of the accommodations where you are lodged at any time during the trip. Villas and Vines is not responsible for printing or typographical errors. Trip Terms and Conditions may change with or without notice. Uncompleted portions of the Trip itinerary are not cause for refund.
  
BAGGAGE
We have found it difficult to fit the luggage in the vehicles if guests bring more than one large and one carry-on suitcase per person. If you exceed this limit and there is not enough space in the vehicle to transport your excess luggage, it will be at your own expense to have it transported. If you anticipate that your luggage will exceed this amount, please contact us as soon as possible so that we can arrange larger vehicles for airport transfer and sightseeing accordingly. All money, valuables and travel documents should be packed in a carry-on bag for which you are responsible at all times. Villas and Vines cannot be responsible for loss or damage to baggage. Insurance is strongly recommended.

All baggage is transported at owner's own risk. Please check directly with the airline for specific baggage allowances. 
 
HEALTH AND PHYSICAL CONDITION
Participants are understood to be in sufficient good health to undertake foreign travel. Please notify Villas and Vines in writing as early as possible of any physical or health conditions or other special needs while traveling (wheel chair requirements, access to medications, requests for large seats, bathtub or shower). We make this request to ensure that your comfort and convenience are taken into consideration for all travel services we arrange. We will make reasonable efforts to accommodate the needs of our travelers.  While this is not a physically demanding trip guests should be able to stand on their own and able to walk for extended periods of time. Many towns do not allow cars in the town centers and we must park at the base of a hill and walk uphill to reach the town center. Guests with a handicap sticker may have access to close-in parking in most areas. Guests requiring special assistance must be accompanied by someone who is fit and able to assist them and who will be totally responsible for providing all required assistance. We will be happy to assist with the handling of the luggage for guests who require a little extra assistance.
 
If you are taking prescription medication, please make sure you have enough before leaving for the Trip, as it may become a problem finding it in a foreign country.
 
CHANGES IN TRIP PRICE
All quoted prices are subject to sudden changes based on Euro dollar/US dollar exchange rate, until balance is paid. Once the final balance has been paid, the price is locked, regardless of exchange fluctuations prior to the Trip taking place. Any variations in price, which may or may not increase your balance, will be communicated by email.

In the event the trip price increases after you have reserved your place, the confirmed trip price will remain. The trip price may be subject to changes if the euro increases but not for price increases. 

WEBSITE
While every effort is made to ensure the accuracy of our website and brochure, details may have changed by the time you come to book your trip. You should not assume that details shown on our website match those shown in our brochure. Please check all details of your trip at the time of booking.

BROCHURE AND WEBSITE ACCURACY
Villas and Vines reserves the right to change any of the prices, services or other particulars contained in the brochure or website at any time before we enter into a contract with you. If there is any significant change, we will notify you before you enter into such contract. All information is given in good faith and believed correct at the time of publishing. While every effort is made to ensure accuracy, occasional errors do occur and we reserve the right to correct prices and other details in such circumstances; you must therefore check your trip details carefully prior to making your booking.
 
SUPPLIER'S CONDITIONS
Car rentals, hotels, apartments, villa and other suppliers have their own booking conditions and you will be bound by these as far as the relevant provider is concerned. Some of these conditions may limit or exclude liability on the part of the relevant provider and they are often also subject to international conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.

 LIABILITY
I, the traveler, hereby affirm and represent that I have completely read and understood ABC Travel Logic LLC dba Villas and Vines Liability Waiver (hereinafter referred to as Liability Waiver), of ABC Travel Logic LLC dba Villas and Vines (hereinafter referred to as Villas and Vines) trip I am signing up for (hereinafter referred to as the Trip), which also applies to any and all additional services associated with the Trip.
 
I have fully read and understood the Liability Waiver, as well as the Terms and Conditions relating to this Trip. I understand the Cancellation & Refund Policy, as well as the deadlines for payment and for cancellation submission. I hereby warrant being aware of what is included and what is not included in this Trip. I am aware that there may be errors or misprints in this document and will not hold Villas and Vines or any of its officers, directors, affiliates, collaborators, agents, employees or Trip participants liable for them in any way before, during, or after the conclusion of the Trip. I acknowledge that Villas and Vines or its officers, directors, affiliates, collaborators, agents, employees or Trip participants are not responsible for any accidents, food poisoning, allergy-related health problems or any other harm or injury that I may experience which may occur during the following trip. I am responsible for any expenses that relate to my food allergies or particular dietary needs, which keep me from eating what is presented during the included meals and wine tastings.
I am aware of what is included and will not hold Villas and Vines or any of its officers, directors, affiliates, collaborators, agents, employees or Trip participants liable for any unexpected occurrence throughout the Trip and/or unexpected changes in the itinerary.

I am aware that Villas and Vines take no responsibility for any unforeseen circumstances that may prevent some of the scheduled events from happening. I realize that I will not be refunded for unused portions of the Trip. I will not hold Villas and Vines or any of its officers, directors, affiliates, collaborators, agents, employees or Trip participants liable for any of the following: injury, accident, damage, death or loss of property that might occur during the Trip.

I declare that I am in good health and able to travel overseas, and able to take part in the Trip. I am responsible for any medical expenses that I may incur during the Trip.
 
With this agreement I release Villas and Vines and all its officers, directors, affiliates, collaborators, agents, employees or Trip participants from any legal liability for any unexpected occurrence that may take place arriving to and/or while in Italy and/or on the Trip, and/or after the Trip is over. I understand that Villas and Vines assumes no liability for any lost or stolen items, injury or death for any reason (including but not limited to car or any other transportation related accident), terrorism, any injury or illness related to food intake or poisonings, or other medical problems. I understand travelers insurance; personal medications and all medical needs are my responsibility and not that of Villas and Vines. I understand that Villas and Vines can make no refunds due to missed days, activities, or hotel accommodation because of weather conditions, as well as strikes and/or other unexpected occurrences during the Trip.  Furthermore, I understand if I elect to forego any meal and/or activity for any reason, no refund for the meal and/or activity will be made. I am responsible for any medical expenses incurred in the event I become injured or ill during the Trip.

For participation in this Trip packaged by Villas and Vines, I hereby agree to release and hold harmless any owners, sponsors, guides, workers, volunteers, and owners of both public and private land where the activities during the Trip are to take place. This shall include officers, directors, affiliates, collaborators, agents, employees or Trip participants, of Villas and Vines subcontractors, and Villas and Vines. I shall release Villas and Vines and its officers, directors, affiliates, collaborators, agents, employees or Trip participants from any negligent act or omission and from any loss, damage, or cost incurred due to participation in this Trip.
 
Therefore, I hereby forever release, acquit, discharge, indemnify and hold harmless Villas and Vines, its officers, directors, affiliates, collaborators, agents, employees or Trip participants from any and all causes or causes of action, including personal injury, illness, death, property damage, cost, charges, claims, demands, and liabilities of whatever kind, name or nature in any manner arising out of my participation of this Trip regardless of whether the above is caused by negligence or some other cause. I further expressly agree not to sue, and waive any claim against or to attack the property of or prosecute Villas and Vines and its officers, directors, affiliates, collaborators, agents, employees or Trip participants for any injury or death arising out of my participation in this Trip.

I agree to indemnify Villas and Vines and its officers, directors, affiliates, collaborators, agents, employees or Trip participants from any claim or damage arising out of my actions during the Trip. This agreement shall be legally binding on me, my heirs; my estate assigns, legal guardians and personal representatives, and shall be construed according to the laws of Texas and in the courts of Collin County. There shall be no amendments or waivers to this agreement unless in writing signed by all parties. Any waived breach shall not be considered the waiver of any additional breach.
 
I am aware that US government travel and health advisories may exist, and that the United States may not maintain full diplomatic relations with all countries. In the event of an emergency, I am aware that US consular services may not be available in all areas. Villas and Vines can accept no responsibility or liability for passenger health or safety. 
 
As the traveler, I agree to present any claims against Villas and Vines within 30 days after the trip ends, and to file any suit within six months of the incident, and I acknowledge that this expressly limits the applicable statute of limitation to six months. Villas and Vines' maximum liability, for any reason whatsoever, will be limited to the amount paid to Villas and Vines for its services. All disputes will be governed by Texas law and subject to the sole jurisdiction of courts located in Collin County, Texas. Comprehensive travel insurance (including trip delay, trip cancellation, trip interruption, and baggage), and health, accident and medical evacuation insurance are strongly recommended. 

MY DEPOSIT AND PAYMENT FOR MY TRIP CONSTITUTES CONSENT TO ALL TERMS, CONDITIONS AND PROVISIONS INCLUDED.



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